Marketing

Influencer Marketing: Is It Right For Your Brand?

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It’s no secret that the online world is overflowing with noise. Every brand, big or small, is vying for attention, making it difficult to grab the spotlight. Consumers are growing increasingly skeptical of self-promotion, which is why the demand for new and innovative digital marketing strategies is on the rise.

The last few years have put a larger strain on the ability of growing businesses to survive. Those that have made it this far can’t afford to get complacent. They must constantly find new ways to market themselves so that they not only stand out but stay ahead of the game.

Increasing numbers of brands have leaned into influencer marketing to connect with their target customers and boost their marketing efforts. Its rise has been hard to ignore, quickly becoming a favorite among digital marketers and business owners alike. In April, I partnered with Growclass to run a session titled, “Authority, Impact, and the Future of Influencer Marketing” in which ​I explored how to use and create influence, collaborate with influencers, and capitalize on the major opportunity of influencer marketing. Here is more detail and insight into what was discussed.


What exactly is influencer marketing? 

We are going through a revolutionary shift. First there was the industrial revolution, then the mass media revolution, and now we’re in the middle of a digital revolution. If you think about it, advertising stayed the same for about 50 years until the disruption brought forth by the Internet and social media. When is the last time you drove by a billboard or saw a newspaper ad and purchased something? Chances are it’s been a while. But when is the last time you watched a video on TikTok or Instagram of someone talking about the virtues of a particular product and then bought it? Chances are this happened much more recently.

Influencer marketing is a type of online marketing that involves businesses collaborating with individuals who have a large, highly engaged following on social media to promote their products or services. The goal of influencer marketing is to increase brand awareness, website traffic, and sales by reaching new audiences.

Unlike traditional celebrities, influencers build personal connections with their followers, and their recommendations are often highly regarded. Influencers are often experts with in-depth knowledge about certain subjects, which gives them leverage to motivate their followers to take desired actions. By collaborating with relevant influencers in your niche, you can tap into their large and dedicated social media followings and boost your brand’s visibility and credibility in the process.

These influencers are just like you and me, but they consistently post online, in the niche of their choice. For example, they may share blogs, vlogs (video blogs), tutorials and more. It can be especially effective because people often trust the individuals they follow on social media, so if they see someone they trust promoting a particular brand, they may move more quickly through the sales funnel.

Why should I care?

The influencer marketing sector isn’t going anywhere anytime soon. Influencer Marketing Hub predicts the market size to reach an estimated $24 billion by the end of 2024, indicating strong ongoing growth momentum despite challenging economic conditions.

Brand interest in sponsored content, as opposed to traditional social ads, continues to rise, and create opportunities for influencer partnerships. If you’re a marketer looking to collaborate with creators, know that research shows that 93% of creators are willing to work with brands for just free products. While this may be true, if they love the brand or the product value is high, it’s crucial to ensure that creators are fairly compensated for their time and effort. Not compensating influencers can be unethical and have negative consequences for your brand’s reputation. Remember, a successful collaboration is one where both parties benefit. 

According to a report by Morning Consult, the majority of millennials and Gen Z social media users survey said they trust influencers on social media. This is up from 51% in 2019. There’s an increasingly blurred line between influencer and user-generated content creators. But the fact remains that shoppers are more likely to buy from brands that have been recommended by people they trust, which includes people raving about your products. In fact, according to Nasto, 79% of people say user generated content impacts their buying decisions and therefore developing a good mix of authentic UGC alongside your influencer campaigns could be a winning formula. 

How can I get started?

According to an Adobe study, TikTok is the most popular channel for influencers, ahead of Instagram (47%), YouTube (33%) and Facebook (28%). TikTok users love tutorials with 62% of users choosing this type of content. Following closely are product or service reviews and personal stories at 38%.

Furthermore, 82% of brands believe that influencer marketing campaigns generate higher-quality leads than other types of marketing. But remember that quality is better than quantity. Up to 82% of brands say they see better ‘quality’ leads from influencer marketing campaigns over any other campaign. It’s not clear what is considered ‘quality’ in this instance, but some examples could include the original purchase order value or returning customer rate after first finding you via your influencer campaign.

How is AI playing a role?

AI is changing influencer marketing by providing tools and solutions to help brands make data-driven decisions, automating sourcing, authenticating, and managing influencer relationships. AI-powered tools analyze social media data to identify potential influencers who best match a brand’s target audience and values. These tools consider factors like demographics, interests, engagement rates, and the authenticity of an influencer’s following. This automated process saves time and helps brands find the most suitable influencers for their campaigns. Content creators and brands seem to be cautiously optimistic about the introduction of AI into their influencer marketing efforts. 

A survey found that 76% of marketing agencies and 52% of influencers were already using some form of AI to analyze data, find influencer partners or support content creation.  Other brands are going a step further and working with virtual influencers as an alternative to traditional creators.

With the power of AI, brands can now optimize their content to better resonate with their target audience. This ensures that consumers receive highly personalized messaging that is more likely to convert them. Additionally, AI can help companies track and analyze the performance of their influencer marketing campaigns, enabling them to make data-driven decisions. As the role of AI continues to grow, it’s exciting to see the positive impact it’s having on influencer marketing.

What kind of influencer should I work with?

Not sure whether to work with a nano-influencer or a micro-influencer? This all depends on what you’re planning to achieve through your campaign. There are many differences and benefits each offer, and it’s important to understand which type would be better for your business. Here’s a quick snapshot:

Mega-influencers > 500,000 followers

Macro-influencers 100,000-500,000 followers

Micro-influencers 10,000-100,000 followers

Nano-influencers < 10,000 followers

 
Influencer Marketing Hub has a great article breaking it down: Nano vs. Micro-Influencer Marketing: What’s the Difference?  Once you have a clearer picture, it’s time to figure out which option is better. Research has shown that on average brands spend less than $50K on influencer marketing, while nearly 15% spend over $500K. Of course, setting a budget entirely depends on what you want to achieve, how much you’re willing to spend and what you expect your return to be.

  • Reach vs. engagement. Macro-influencers offer a wider reach, while micro-influencers usually provide higher engagement rates. Consider your goals and whether you prioritize reaching a larger audience or creating meaningful connections with a more engaged community.
  • Target audience. Assess your target audience and their preferences. Micro-influencers often have a niche following that closely aligns with specific demographics or interests, while macro-influencers appeal to a broader range of people. Choose influencers whose audience matches your target market.
  • Authenticity. Micro-influencers are known for their authenticity and relatability. Their content feels genuine and personal, which can enhance trust and authenticity for your brand. Macro-influencers, although influential, may be perceived as more commercialized, so consider the level of authenticity that you want to convey.
  • Budget. Macro-influencers typically charge higher fees due to their larger following and higher level of influence. Micro-influencers, on the other hand, may be more cost-effective, making them suitable for brands with limited budgets. Determine what you’re willing to invest, and the value you expect to receive.
  • Goals and objectives. Consider your campaign objectives. Macro-influencers are best for broad brand awareness and visibility, while micro-influencers excel at niche marketing and building highly engaged communities. 
  • Content quality and style. Macro-influencers often have access to professional production teams, resulting in polished content. Micro-influencers may have a more organic and raw approach. Determine which aligns best with your brand image and messaging.
  • Long-term partnerships. Micro-influencers may be more open to ongoing collaborations, fostering a stronger brand association. Macro-influencers are best for one-off campaigns or larger-scale initiatives.

Love it or hate it, influencer marketing works.

Influencer marketing is the fastest growing and most cost-effective method of online customer acquisition. Nearly 60% of respondents in the State of Influencer Marketing 2024: Benchmark Report intend to increase their influencer marketing spend in 2024 and 26% intend to spend more than 40% of their marketing budget.

Let’s say goodbye to the same old social media posts and breathe new life into digital marketing campaigns through relevant influencers. Allow influencers to add personal touches to their captions to keep your audiences engaged and interested. Trust their creativity and see the positive impact it can have on your brand’s image.

If you’re still not convinced influencer marketing delivers value, it’s time to dip your toe into the influencer marketing waters and take your brand to the next level! No life jacket required.

5 Surefire Ways to Make Your Next Digital Marketing and Advertising Effort Shine

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We’re already three months into 2024 and the marketing landscape is constantly evolving. With countless brands vying for consumer attention and engagement, marketing leaders must stay on top of shifting trends to differentiate against the competition and leave a lasting positive impression. Right now, virtual events and AI-powered personalization are stealing the spotlight, while sustainability and interactive content are becoming increasingly important. Tomorrow, it could be something altogether different!

To help ensure your brand stays relevant and memorable, consider embracing these five trends:

1. Omnichannel advertising: Omnichannel advertising helps ensure a seamless and consistent brand experience across multiple channels and touchpoints. This can translate into tangible benefits, including increasing online presence, driving traffic, and boosting leads. By leveraging multiple platforms— from social media to email to mobile— businesses can engage with a wider audience and target customers they might have missed on a single platform. In fact, studies show that omnichannel marketing can lead to a staggering 250% higher engagement rate than single-channel marketing. That kind of engagement is hard to resist!

2. Earned media: Earned media is a powerful tool that can help you showcase your brand in a natural and organic way. Unlike paid media, earned media comes from third-party sources, making it more authentic and trustworthy. One of the most significant benefits of earned media is its cost-effectiveness— it doesn’t require any investment, making the ROI higher than other media.

TikTok is an excellent platform for leveraging earned media, as it allows content to reach a specific demographic of individuals with similar interests. By using hashtags and following ongoing trends, you can easily circulate your content around your target audience. If you’re looking for a cost-effective way to promote your brand, earned media is the way to go. Don’t miss out on this strategy that’s already taken off this year!

3. Short-form video content: Video-based content is predicted to be one of the most effective ways to drive engagement leads and content in 2024. Whether it’s TikTok, Instagram Reels, Livestreams, or Facebook videos, short-form, bite-sized content captures users’ attention for a longer amount of time. Brands can get their message across quickly and efficiently, while also gaining UGC and increased engagement from consumers. Just remember that when it comes to this form of advertising, less is more.

The beauty of short-form video as a content format is that it can be easily created and posted on your iPhone or mobile device. The recommended timing is somewhere between 30-60 seconds, which isn’t a lot of time. But when it’s done effectively and it’s of high quality, short-form videos are a great way to engage with your audience. Consider these best practices:

👉 Get to the point quickly

👉 Add subtitles to increase accessibility and SEO

👉 Use quick cuts to keep your videos engaging

👉 Include a call to action (CTA)

Remember, you won’t be perfect initially, but improvement is a key part of any creative process. So, keep practicing and watch your short-form videos improve over time!

4. Include Brand Values and Mission Within Ads: More and more, consumers are prioritizing the social responsibility of brands and actively seeking out mission-driven brands. In fact, more than half of consumers say they are more likely to buy from certain brands over others if they stand for something bigger than just products and services. There are many ways businesses can practice corporate social responsibility, including reducing carbon footprints, participating in fair trade, promoting diversity, equity, and inclusion, engaging in charitable giving, and volunteering in local communities. Companies can also create policies that benefit the environment and invest in socially and environmentally conscious initiatives. 

However, this information isn’t always readily available. That’s why it’s important to incorporate social responsibility into your advertising strategy. Doing so not only entices consumers to buy your product, but also to become loyal, supportive customers for the long haul. You can also consider emphasizing recyclable packaging, donations from purchases, and relevant social movements in your messaging.

5. Personalized Marketing: As artificial intelligence has become ubiquitous and the use of big data skyrockets, it has become easier for marketers to lean into personalization. Personalization is no longer just knowing a customer’s name; it’s about tailoring your marketing messages and content to the specific needs and preferences of individual consumers. This demonstrates that you understand your customers’ unique needs, fostering stronger connections across the entire customer journey, building engagement, conversion and loyalty.

As the world of digital marketing and advertising continues to change, let’s work together to navigate current and future trends. When we do this, we can adapt, innovate, and thrive to help make our campaigns the best they can possibly be.

What trends are you adopting for a successful 2024? Please take a moment and share your thoughts in the comments below.

The Antidote to Boring Content? Emojis 🐙🍒🎟️🏳️😝👇

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What are you most excited about when the latest iPhone launches? A better camera? Better color? A bigger screen? According to a report by Preply’s, 42% say it’s the release of new emojis that gets them energized.

Emojis date back to the 1990s when they were designed by a Japanese marketing agency with the intention of replacing words with pictures to enhance emotions and messages. With over 25,000 characters worldwide right now, there’s no denying that emojis have become a permanent part of our digital and everyday lives. 

More and more brands are beginning to understand the power that emojis can bring to their marketing activities. Brands are using them to make their content more emotionally appealing, showcase their brand’s personality and boost audience engagement. And they’re doing so across a variety of channels—social media, paid advertising, email campaigns and more. Consider these stats:

  • Emojis within your email subject line can increase your open rate by 3-4%. Source: ReturnPath
  • Users who add ten or more emojis to their captions receive about 40% more interactions than those who do not use emojis. In addition, studies show that the more emojis you use, the higher the number of interactions you will get with your post. Source: Quintly
  • 68% of millennials said they are more comfortable expressing emotions using images such as emojis. Source: Inc
  • Humans are naturally visual people, meaning they can process emojis faster than they can read and understand your sentences. Remember, your brain processes images 60 times faster than text and 3x faster than blinking! Source: International Forum of Visual Practitioners
  • Tweets with emojis in them generated 25% more engagement compared to the tweets with no emojis.

So, what does all this mean for brand marketers today? If you’re not using emojis in your marketing, it’s time to start!

Interestingly, a recent study from Hubspot examined which emojis improved click-through rates. The results were a bit surprising— none of them include a face emoji. The emojis that have a positive effect on your click-through rates seem a little more uncommon and random. Perhaps they stand out more because people don’t see them very often.

Emojis in Action

While the marketers of the past may scoff at the thought of emojis, they can add a ton of personality to an otherwise dull message. Beyond style, emojis add real value to your marketing messages. Brands are increasingly finding that the addition of emojis can soften up an otherwise sales-forward message. In fact, Intercom found that messages sent by a business that contain emojis are four times more likely to get a response from a customer.

At the same time, emojis should be used wisely. It’s not as easy as taking the list above and incorporating them haphazardly into your next campaign to increase engagement. Always consider context and content and remember that some emojis may have double meanings.

For example, using emojis within in your paid advertising campaigns should be purposeful, helping support your message and aligning with your brand voice. But if you’re not using emojis across the marketing mix, maybe start by weaving them into your organic message so that your paid posts feel more authentic voice. Also consider A/B testing your ads to discover how your audience responds to the change before jumping in with both feet.

Whether your brand has begun to incorporate emojis as a part of its tone and brand guidelines or not, there is a lot to understand about these characters. They are way more than characters to text your friends and family. They are now a unique language that can enhance your message and personality when used strategically and evoke a sense of connection between your audience and your brand. So, if you want to promote greater interaction and engagement with your brand followers, make emojis part of your marketing language today. 😍🌎😁🤠👏🐞🥇🧡😘

Do you believe in the power of emojis? Please leave a #comment below.

Stay Ahead of These Five Emerging Marketing Trends Throughout 2023

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In the exciting and fast-paced world of marketing, change is constant. Marketing trends are constantly evolving, and it’s up to brand leaders to stay up to date on the latest developments and adapt their marketing strategies to stand out from the competition. Keeping up with these changes isn’t always easy, but it’s essential in order to remain relevant with your audience and build enduring customer loyalty and satisfaction.

Trends happen for a reason. In many instances, they provide valuable insight into how your brand can best reach and connect with your target audiences. Staying on top and ahead of the trends is the first step. Determining how to best utilize the trends to your benefit can be an important differentiator.

As the second quarter of 2023 begins, these are the five biggest trends you should be tracking and maximizing:

1. Personalization: Customers are increasingly expecting personalized experiences from brands, and this trend is likely to continue throughout 2023. Customer expectations around personalization are also on the rise with 73% of shoppers expecting brands to understand their unique needs and expectations.  (Source: Insider Intelligence). While personalization was once a nice-to-have bonus, it is now essential for standing out within an increasingly competitive digital landscape.

To meet customers’ needs and preferences, brands will need to use data and technology to better understand their customers and tailor their marketing messages and offers accordingly. If you’re able to get this right, you can win a loyal customer who feels deeply connected to your brand.

2. Video marketing:  If video marketing is the future, the future is here! It’s not a major surprise that video is becoming an increasingly popular form of content, and this trend and demand is expected to continue for the remainder of 2023. A recent study shows that as many as 91% of consumers want to see more online video content from brands (Source: Wyzowl). And since 2017, the amount of online video consumed monthly has more than quadrupled.

    Brands will need to create high-quality video content that engages their target audience across a range of platforms, including social media, websites, and more. In my opinion, short and sweet is the way to “win” with video content. In fact, according to Sprout Social’s recent survey, short-form videos are found to be the most engaging. As many as two-thirds of consumers (66%) say they pay the most attention to short-form videos—2.5 times more than long-form videos. This is in line with the increasing number of videos on channels such as TikTok, YouTube and Instagram and video becoming an expected part of the online and social media experience.

    3. Influencer marketing: Influencer marketing has become a popular way for brands to reach new audiences and build brand awareness. Throughout the rest of 2023, I expect to see more brands partnering with influencers to promote their products and services, particularly on social media platforms including shorter form video platforms such as Instagram and TikTok. Creator marketing can help drive brand growth and overall visibility across the entire purchasing funnel and many companies have begun to leverage online as well as offline influencer strategies over the past few years.  

    I believe the rise of micro-influencers will be where brands can stand out and successful leverage influencers as well as social media overall. As consumers are looking for more relevant and relatable content, marketers are turning to nano- or micro-influencer collaborations. These often-unpaid content creators with 1,000 to 100,000 followers have very active and engaged audiences. The benefit in my mind of these “smaller influencers” is that they often have a greater ability to truly connect with their community, which can give them significant influencing power. Consumers in general are likely to trust them for their expertise, product reviews and service recommendations. When brands activate them at scale, nano- and micro-influencers can be a great way to target niche audiences, drive awareness and boost sales.

    4. Sustainability: Customers are increasingly concerned about environmental and social issues, and they expect brands to act on these issues. Sustainable marketing is the promotion of environmentally and socially responsible products, practices, and brand values. If you’ve ever spent a little bit more on something because you knew it was locally sourced or 100% recyclable, you’ve taken part in supporting sustainable marketing.

    Within 2023, we can expect to see more brands promoting their sustainability efforts and highlighting their commitment to social responsibility. There are several ways brands can begin to approach becoming more sustainable including donating profits to sustainable causes, sourcing sustainably materials or packaging, and creating products that aides in sustainable living or more. One of my favorite brands and category sustainable commerce leaders, Patagonia, pledged 15% of sales to the preservation and restoration of the natural environment since 1985. In 2022, that amounted to a total of over $140 million. They have also set a target to become completely carbon neutral by 2025.

    The big picture of embracing sustainable marketing is that you’re able to position your brand as an active figure in an environmental or societal issue. It can humanize your brand messages and create another reason why customers should choose you over your competition.

    5. Voice search optimization: Consumers are beginning to search for more things using their voices. In fact, the number of voice assistants is expected to reach 8 billion units in 2023, up from 3.25 billion in 2019. (Source: Statista)

    I maintain that 2023 is the year of voice search optimization. As more people use voice assistants like Siri, Alexa, and Google Assistant, brands will need to optimize their content for voice search. This means creating content that is easily discoverable and readable by voice assistants and making sure that the brand website is optimized for voice search. Voice search is not just a component of today’s digital marketing landscape, it’s the future. Search engines are becoming more advanced and voice assistants are getting better at understanding the incoming questions and will provide more accurate results. In turn, that accuracy can encourage more people to take advantage of voice search instead of the more traditional time-consuming search process. 

    By focusing on personalization, video marketing, influencer marketing, sustainability, and voice search optimization, brands can stay ahead of the curve in 2023. What else are you working on this year? Leave a comment below.

    The Four Biggest Things I Learned About Running My Own Business: A Four-Year Lookback

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    Four years ago, I filed for my LLC and established Marissa Pick Consulting. Consulting was always a dream for me and the fear of the unknown and potential lack of consistency required a leap of faith.  Ultimately, I made the decision to bet on myself, leaving my full-time role to start my own business. Looking back, this was the best thing I’ve ever done professionally. Scary, yes. But worthwhile, hell yes!

    I would describe myself as someone who loves networking— I truly enjoy connecting with others and thrive in social situations. I’m a self-starter by nature and when I started my business, I was fortunate to immediately find a consulting role covering for a university Marketing Director who was on maternity leave. Coming from financial services, this was a totally new area, audience, and experience. After enjoying working with one client, I began to reach out to old colleagues, bosses, and peers and put feelers out on what could be next. After all, what did I have to lose?

     Over the course of the next four years, I would learn much about myself— as a person and as a business owner. My entrepreneurial journey didn’t follow a straight line, but I wound up learning just as much from the twists and bumps than I did the smooth paths. In celebration of the past four years of running Marissa Pick Consulting, here are the four biggest things I’ve learned:

    1.   Invest in Personal Branding

    As a believer in social media and content marketing I knew that ongoing brand visibility and self-promotion were essential. I have always believed that you must practice what you preach, and I decided first and foremost to focus on building a steady stream of thought leadership and content for my website and social media channels.  I started by building content on my blog and reconnecting with friends in person as well as through local events and digital meetings. One client quickly became two, and soon I had amassed a sizeable business.    

    Just like I tell my clients, it’s important to develop a persona that is reachable and approachable.  So, that’s what I continue to focus on. I learned that you must put your best self forward, even if you don’t feel like it or it’s difficult to do so.  The reality is that social media has little to do with what we say about ourselves and has everything to do with what other people say about us. Treating yourself like a brand is the best advice I can offer to someone just getting started.  Funny enough, many of us have been running a business just like this the whole time, we just didn’t know it.  That business is you.  So, invest in yourself! 

    2.   Get Comfortable with Change

    Back in March of 2020 as COVID rocked the world, my business took a major hit as I went from several clients down to one. Instead of freaking out about my business coming to a screeching halt, I joined several communities for consultants and took a deep dive into ongoing education for small business owners, connecting with others and networking, and being present with my family. I loved taking my two boys for long hikes, and wandering around with no fear of missing calls, meetings, etc. It was honestly exactly what I needed. I refocused, rebuilt, and enjoyed the time in the moment and worked on embracing change, an area where I’ve previously struggled.

    Even though I prefer predictability, I learned to adapt, become more flexible and focus much more on my communication skills. Although this is still an area I’m working on, somehow knowing that the only thing that’s certain is change allows me to be more comfortable with the uncomfortable.

    3.   Don’t be Afraid to Pivot

    As the world began to reopen, so did my business. Eventually I built up a steady workflow to the point of having to decide whether to scale up or make a change. I made the difficult decision to leave my own business and go in-house full time to lead a performance marketing team at an AI-powered SaaS company. I quickly realized how much I missed working for myself, the flexibility of a desirable work-life balance, and being my own boss. After six months I decided to leave this role on good terms and re-focus on re-building my business.

    I realized that life is too short to be unhappy or wonder about the “what-ifs.” Yes, I made a choice to try something new, but ultimately it wasn’t what I wanted. So, I reversed course and returned to working for myself.   These decisions weren’t easy, but you must be willing to go through the mud at times to understand what will provide the most happiness and fulfillment. You may come out the other side messier, but you may also come out stronger.

    4.   Find What Makes You Smile

    Achieving work-life balance can be overwhelming, and some days it’s hard to not get lost in the fast-moving pace of life. The highlight of my day is having my kids run into my arms off the bus after school and tell me about their day. I find that kids have a view of the world that is so innocent, pure, and refreshing. My boys’ curiosity and hopefulness inspire my husband and me every day to smile and have fun. This really helps offset the daily stressors of running a business. Whatever it is that makes you smile, recognize it, and make it part of your daily routine. 

    Looking Ahead to Year Five

    As we approach 2023, I believe that being open minded and welcoming others into your world is going to be the key. This doesn’t mean you will agree with everyone, nor them with you, so we must keep an open mind and be comfortable acknowledging others’ views and giving space even if you don’t agree with them.  Easier said than done at times, but necessary none the less.  

    I want to thank my friends and family and my extended network, especially my colleagues from Hey Mamma, The Upside, and Dreamers & Doers®. They have all been trusted navigators on my entrepreneurial journey. And I truly couldn’t’ do any of this without my husband Brandon Pick. He’s always believed in me and supported me and I’m lucky to have as a partner.

    Four years later, I am even more open and positive about what the future holds. I look forward to continuing to network and meet new people, embracing change and finding joy in the everyday. Above all, I will continue to bet on myself as my business continues to grow. 

    What lessons have you learned in your own business journey? Please leave a comment below and let me know. 

    Transforming Networking into Sales is Easier Than You May Think

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    When networking is done well it can be the most powerful form of marketing— for you and your business. Yes, it can feel overwhelming at times— no one likes walking into a room full of strangers and having to start a conversation— but it a surefire way to elevate your brand or business. 

    Earlier this year I ran a session on how to turn networking into sales during InEvent’s 20 in 30 Webinar Series: Future of Content & Digital Trends. Within the session we explored how to learn and apply new skills and strategies when networking in events as a means of creating new business opportunities. 

    This got me thinking, how can we continue to build on the idea of turning networking into sales for the remainder of 2022 and as we start to think about 2023? Here are a few key learnings:

    Create a strong online presence

    Remember that the first thing someone will do before hiring or working with you is to check you out online. Potential customers need to know you, like you and trust you ahead of buying from you or doing any business with you. Therefore, the need to network and gain access to a referral network is crucial and having an online presence is a must. Additionally, many businesses refer customers and have strong relationships within their industry so the ability to network, connect and grow your relationships becomes of the utmost importance when you’re working on building your sales pipeline.  

    Carefully craft your content marketing strategy

    Another way to enhance your online presence and bring added value to your network is through content marketing. In a crowded digital environment, providing consistent high-quality, and engaging content impacts audience decision-making more than any other technique. According to Hubspot’s 2022 State of Inbound report, content creation is a top priority for 80% of marketers and on average, accounts for 26% of B2B marketing budgets. First impressions matter and having a digital footprint does as well.   

    Develop visual and snackable short content

    When developing your content marketing strategy, keep in mind that Microsoft research found that the average human attention span is now only 8 seconds (compared to 12 seconds in 2000). People have little patience to read through long form written content and may even be turned off it it’s too long or comprehensive. How do you make a big impact in the first eight seconds? By developing short and snackable content, which is digestible and informative.

    In addition, think about site speed. Research by Nielsen found people do not read content on web pages word for word; instead, they scan the page, picking out individual words and sentences. Some of these tips can go a long way in grabbing and keeping attention:

    ·     Highlight important keywords

    ·     Use bullets to make important points stand out

    ·     Use subheadings to break out key sections

    ·     Focus on one idea per paragraph

    Again, the “snackable” content is what catches our eyes and can help to generate leads. The more an audience views your content, the more likely they are to purchase from you in the future! 

    Develop User Generated Content (UGC) to stand out

    When a brand generates User Generated Content (UGC), it helps consumers feel like they’ve been seen. Who doesn’t love being highlighted by a brand they love? Content creation involves gathering, reviewing, and sharing the most relevant and impactful content with your audience. More than 86% of companies today use user-generated content as part of their marketing strategy. And users who create and share content on social media channels get 28% higher engagement compared to standard company posts. Think about how to incorporate UGC into your content marketing strategy to stand out and cut through the noise to captivate your customers’ attention.

    One of my favorite brands, Warby Parker, has become well known for shipping customers frames to try on at home before purchase, a service the company continues to promote via an ongoing UGC campaign. The brand has launched series of high successful social ads using different formats of UGC content including video testimonials, camera photos from customers trying on at home, and motion GIFs. This has allowed Warby Parker to highlight both its stylish frames and its convenient home try-on option in a genuine way. 

    Lean into video

    Content has a reputation for being “king,” but I believe that video is now taking over the crown. According to a Cisco study, by the end of 2022 82% of all online content will be video content. Video content is one of the most engaging forms of content and in my opinion will soon dominate social media and emerge the clear winner over all other types of content. Whether it is short-form videos like those popular on TikTok or Instagram Stories or long-form content viewed on YouTube, videos are the future of social media content.

    Video can also help increase conversions and sales. In fact, according to Insivia, adding a product video on your landing page can increase conversions by 80%. Video can also lead directly to sales. A wyzowl study show that 74% of users who watched an explainer-video about a product or service subsequently bought it. So, if you’re looking for a new way to increase sales, think about a fun and dynamic way to showcase your brand and product through video!

    Embrace the metaverse

    Many experts look at the metaverse as a 3D model of the Internet. Basically, a place parallel to the physical world, where you spend your digital life. A place where you and other people have an avatar, and you interact with them through their avatars. I would argue that the metaverse in the truest sense of the term doesn’t exist yet, but marketing professionals are working through how to adapt this online space and build it into 2023 plans.

    During the pandemic it looked as though livestreaming and hybrid streaming would become the norm, but the metaverse offers several upgrades to that model. I think the metaverse will be the next frontier for advertising and e-commerce and brands are quickly figuring out how to incorporate it. The question is not if, but when people will adopt it. In my opinion, companies should invest in creating virtual experiences for their customers and audiences within the metaverse today, so that they can be first to market when the technology is more widely adopted. The metaverse is “always on” and will continue to evolve but it allows us to develop virtual identities, presence, re-invent peer-to-peer interactions and more.

    Today, the cost to develop advertising and e-commerce technology for the metaverse is a barrier to entry for most businesses. As time goes on there will be platforms that are much easier to utilize by average merchants. For now, it’s a good idea to map out how you might link physical objects in the real world to virtual objects and experiences in the metaverse and put this on the road map for building your sales and marketing funnel.

    Remember, your digital footprint matters!

    There are plenty of tools and tricks to leverage social media, marketing, video and more to help build your network to drive sales. The bottom line is that your digital footprint matters. The first impressions you make through your online presence- whether it be through your written or video content, UGC, or the metaverse— can make a significant difference in your ability to turn networking into sales. As you think about your 2023 planning, what else would you add? Leave a comment below.

    The Future of Content Marketing Appears Bright Moving Into 2022

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    The pandemic put content center stage, reminding many marketers that they must develop content that includes purpose, context, creativity, and integrity. To do so, content must add value and enhance the conversation with brands’ target audiences to facilitate engagement. It’s clear that people are looking for ways to be inspired and entertained, making it even more important for content marketers to find creative ways to connect with their audiences. 

    Content Marketing Institute (CMI) and MarketingProfs released their 12th annual B2B Content Marketing Benchmarks, Budgets and Trends Report last month which portrays an encouraging and optimistic future ahead for content marketing. The research within the report confirmed what many of us already knew: content marketers are some of the fiercest business pros around. In the most difficult of times, they get the job done– and many come through more creative and stronger than before.

    I wanted to break down some of the key themes highlighted in this report.

    Video and Events Present Prime Opportunities for Engagement

    Ninety percent of content marketers say that short articles and posts (such as blogs) have been within the mix this past year. That is followed by videos (66%), virtual events/webinars/online courses (64%) and case studies (61%). But which tactics produce the best results? Virtual events, webinars, and online courses were named by 58% of respondents as a top performer (including 66% of those categorized as “most successful”) and research reports and short articles/posts were tied for second at 48%.

    B2B marketers remain at a critical inflection point as we prepare for the future of events. The pandemic rapidly accelerated the digitization of events, profoundly changing the live events industry as we knew it. I maintain that most events and conferences will remain virtual until the end of 2022, but agree that the opportunity for virtual events, webinars and online courses showcases the importance of virtual and hybrid events as a MUST next year.

    Given the results of the survey it’s no surprise that the top two planned areas of investment for next year are video and events. It’s clear that content marketers are looking for ways to more immersive engagement with their audience within a fundamentally altered environment. The good news for content marketers is that there are several opportunities to keep virtual events as an integral part of fostering connection and engagement. 

    Earlier this year I wrote an article for InEvent about the 6 Mistakes to Avoid When Planning Your Virtual Event which discussed the importance of developing great content. When you begin planning your virtual event, it’s important to remember that content is often viewed hand in hand within the overall program. That is why it’s so important to take the time to put together a cohesive look and feel and ensure you’ve outlined branding for your online event. Make sure that the content you develop promotes your speakers, sponsors, and every aspect of your program. Eye-catching and captivating promotional materials are key.

    LinkedIn Remains King for Organic and Paid Social Media  

    It’s no surprise that LinkedIn is the top social media platform to distribute both organic and paid B2B content. It’s a viable content marketing platforms and when content is relevant for the proper audience and complimentary to the features of LinkedIn it can really pay off in the end. 

    B2B content marketers in this survey rated it as the most effective for both organic and paid social media. When it comes to producing results with paid social media, LinkedIn was ahead of the next-highest rated platform by 25 percentage points. For organic results, the chasm is even wider.

    Overall, more than three-quarters of practitioners said their paid distribution spending has either increased or remained steady. Social media advertising and promoted posts were the most common paid distribution tactic (77%), beating out search engine marketing and pay-per-click (65%).

    Content Marketing Budgets Are Rising

    Although the pandemic brought a lot of businesses uncertainty, many haven’t pulled back their content marketing investments, which was at one point considered “discretionary” spending. Forty-three percent of respondents familiar with their organization’s spending said their content marketing budget increased in 2021 compared to 2020. Meanwhile, 66% say they expect their content marketing budget to grow in 2022. Very few saw decreases in budget this year or expect them next year.

    The Top Marketing Challenge Ahead

    Creating content which appeals to multi-level roles within the target audience and accessing subject matter experts to create content are still a major challenge. It may be because more marketers are leveraging content collaboration tools, or because so many people have been changing jobs over the last 18 months. 

    This challenge can be compounded if content marketers only focus on creating content that appeals to those in the C-suite, as research from Netline Corporation shows that the vast majority of content consumption happens within roles outside the C-suite. Marketers must find relevant subject matter experts in 2022 to develop relatable content appealing to numerous roles within their target audience. 

    I discussed the future of content generation on my blog and just like any other content marketing strategy, repackaging content is all about consistency. I recommend brands create 2-3 additional content assets whenever they publish a new article, such as developing a piece of audio content, adding a voice over, or turning a presentation into a video. Through videos, user generated content, and a variety of content types they can begin to home in on what content resonates most.

    Despite the challenges of the recent past, it’s an exciting time to be a content marketer. With new approaches and channels to develop content and engage with audiences, refreshed budgets and agreement that content is king, it’s clear that there is a world of opportunity for B2B content marketers in 2022. 

    The Future of Content Generation

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    If someone offered you a crystal ball that could tell you the future of content generation, would you want it?  As a member of The Upside, an award-winning community and accelerator for thriving consultants, I participated in a recent Clubhouse event discussing the future of content generation.  This got me thinking about trends for the remainder of this year and beyond.

    Following an amazing discussion with Erin Halper, CEO of The Upside, and my colleagues Rebecca Orlov, Rachel Dorton, and Lisa Weiss, I asked my LinkedIn network to provide some tips and content marketing trends they were most excited about as we enter the second half of 2021.

    As you begin planning your content marketing strategy for the remainder of this year, I encourage you to keep the below trends and tips in mind.  Overall, developing high-quality content that doesn’t necessarily require more resources was a major focus among the panelists. This can go a long way toward crushing key marketing objectives in 2021.

    The Emergence of Audio Platforms

    Back in April I wrote an article for Search Engine Watch on whether Clubhouse was really worth the hype.  Within the post I explored how brands can use Clubhouse to build an online community to further add value and drive engagement.  My key takeaway was that although it came onto the market at the right time, I’m cautious about its role over the long term.  As Twitter, LinkedIn, and other audio apps emerge Clubhouse will have to quickly adapt and make some changes if it wants to become a mainstream platform for brand marketers.

    Although I remain interested and active on the platform, I’m cautious that it’s the “popular kids” hangout and the allure and interest is largely based around buzz.  Certainly, brands can and should listen into ongoing conversations and get ideas about the topics target audiences and tuning into and discussing.  The brands that listen openly to new ideas and have a pulse on the culture and content their market is exposed to will have a long-standing advantage and edge.

    Margaret Molloy, the Global Chief Marketing Officer at Siegel+Gale added, “I expect to see more audio content from an evolution of live audio platforms including Twitter Spaces or Clubhouse as well as the expansion of podcasts.  The mobility and portability are so attractive as people recommence commuting or continue to do more exercise or even simply walking their dogs!”

    Danielle Guzman, the Global Head of Social Media at Mercer added, “The rise of social audio will drive growth in a conversation-first approach to content.  Start with a conversation (aka social audio platforms) and use that conversation as fuel for your content plan, putting the experts (influencers, SMEs, employee advocates) at the center of your content strategy), and then when you activate on channels, those voices are amplified in content different formats.”

    I agree with Danielle and Margaret that audio platforms offer a much-needed relief for the Zoom fatigue many of us experienced this year.  Although they are mobile friendly, they’re merely a part of a set of tools we must have within our pocket.  When used properly and effectively audio can be used to help achieve success for your brand.  The future of audio platforms seems bright, and it will be interesting to see how it all unfolds over time.

    Explosion of Video Content

    With major events out of play the for bulk of 2021, video and webinar content became even more important—and guess what, it’s not going away.  Consumers want to get information and learn quickly and there’s no better way to do that without video marketing.  Video is a quick and effective medium to communicate your message and educate your audience. Video content is on a seemingly never-ending rise around the world.

    Cisco’s Annual Internet Report reported that video content is predicted to amount to a whopping 82% of all internet traffic.  Additionally, according to a HubSpot survey, over 54% of consumers would like to see more content from their brands.  It’s pretty clear that video is what we need to focus on in 2021!  

    This isn’t to say you should ignore all other forms of content, but it does mean that video must be at the forefront of your strategy.  Sarah-Jane Manco, a marketing and communications senior professional within the financial services industry, added, “I see short form video sticking around for a lot longer.  Our attention spans are shortening thanks to social media, so condensing your message into a 15-30 second video is the way forward!”  

    I couldn’t agree more and encourage brands and marketers to continue to develop short content to cut through the digital noise and amplify your story.  It’s important to use a variety of video formats to fit your brand, industry, and niche, and optimize them for every step of the customer’s journey.

    The More Personal, the BETTER!

    Personalization in 2021 goes beyond merely addressing your customer by their name in emails or when you’re talking to them via chat. In the years to come, technologies like artificial intelligence will make data analysis more efficient and effective, allowing you to achieve hyper-personalized communication.

    Providing a stellar customer experience is no longer a “nice to have;” it’s now a true necessity. Customers expect and demand seamless and personalized experiences throughout their journey with your brand.  User-generated content (UGC) is a highly effective way of creating more connected relationships with customers, especially when leveraged across social media channels.    UGC provides an additional stream of content that is typically engaging, authentic and reflective of the overall brand promise.

    Building Content Communities

    Creators are now in the driver’s seat and users are in for the ride alongside them.  With the rise of Clubhouse offering authenticity through voice or Slack communities across tech, building communities has been a push for marketing teams for the remainder of the year.

    However, building communities specifically around content sharing and creation will allow marketing teams to continue to expand their reach, even with fewer resources.

    Expanding your reach is great for brand awareness—and, of course, your metrics—but that kind of inclusion is also good for fostering a sense of community with your audience, too.

    Repackaging Content

    One of the major threads within my LinkedIn post was the use of repurposing content. Repackaging content is nothing new, but the idea is to turn existing content into new formats.  Tom Pick, a B2B Tech Digital Marketing Consultant, added that he thinks “we’ll see more’ video first’ content creation.  Meaning, creators will start by recording an online video with an expert, maybe live, maybe not.  The audio will be repurposed as a podcast, and the transcript as a blog post (or more than one).  Then excerpts will be pulled from a string of these to create an expert roundup post.  It’s the next stage of repurposing.”

    This idea of the future state of repurposed and repackaged content will allow for us to turn existing how-to articles into visual flowcharts or revise an article into a podcast or even a mini audiobook.  The main aspect of content repackaging is that a new content piece creates value of its own.  It’s not just about re-marketing your old content simply for additional clicks or conversions.  Content repackaging is the marketing tactic that aims to give your audience a new way to consume information.  It also involves expanding your own content with new research and up-to-date information.

    April Rudin the Founder and CEO of the Rudin Group added, “Personalization and the opportunity to repurpose existing content is HUGE particularly for regulated industries like financial services and pharmaceutical, I’m a fan of infographics and data visuals to help tell stories in a snapshot. To me, video should be used sparingly and in short spurts, no one wants to watch lengthy videos or listen to long podcasts without visuals.

    Meredith Bodgas, the Editorial Strategy Lead at Toptal, added, “Consider repackaging of existing content to match the different platforms on which you might not be using that content.”  What I love about Meredith’s advice is that it allows us to create new and unique content for a variety of social media channels. It lets us experiment with many content formats and identify our best-working engagement tactics. 

    Like any other content marketing strategy, repackaging content is all about consistency.  I recommend brands create 2-3 additional content assets whenever they publish a new article.  Consider using some of the advice within this article, such as developing a piece of audio content, adding a voice over or turning a presentation into a video. 

    A good rule of thumb according to Singlegrain is that we should be spending 20% of our time on content creation and 80% on content promotion.  They offer some great tips within the article about the basics of promotion and the foundation of developing GOOD content.  Remember, content is king, and will continue to be for many years to come.

    What else would you add to what’s in store for the future of content generation?  Leave a comment below or send me a tweet @marissapick

    Social media: It’s not easy, but it is simple- Volume 2.

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    In 2013 I wrote an article for OMI (Online Marketing Institute) entitled Social Media: It’s not easy, but it’s simple.  The concept for the article was based around the idea that brands must be ready to send the right message to the right people, in the right place, at the right time. If you weren’t embracing social media back in 2003 then you were certainly missing out. 

    Photo: Shutterstock

    Within the post I stressed the importance of brands bring prepared to be spontaneous, respond quickly and leverage trends and current affairs to send the right message at the right time.  The article resonated with many people and to this day is one of the top pieces of content on my blog.

    Almost ten years later the idea behind that article remains the same. As marketers, we must embrace the change of emerging social media channels as a way to engage in a deeper and more meaningful way with our customers

    “Progress is impossible without change, and those who cannot change their minds cannot change anything”- George Bernard Shaw

    It’s no surprise that social media users’ numbers have surged over the past year with over 490 million new users joining social media this year which equates to an annualized growth of 13% and an average or 15 and a half new users every second. (Click to Tweet)

    Did you know that the average person has an account on more than 9 different social media networks and spends a daily average of 2 hours and 15 minutes on social media? (Source: DataReportal)- Click to Tweet

    The Benefits of Having a Social Media Presence

    The latest data shows that there are now 420 billion social media users around the world at the start of 2021, equating to more than 53% of the total global population. The means that 9 in 10 internet users are now using social media each month.  (Click to Tweet).

    Social media remains an ever-evolving platform. What happens one year can be entirely different the next.  Many marketers still struggle with finding the right platform and insight as to how to better evaluate the clarity of each channel against resources such as time, efforts, and money.

    So why should we invest in social media? Because it’s one of the best ways to increase exposure and pinpoint the exact people who need to hear your message. By having a social media presence you’ll increase the reach of your content and increase your message accuracy. Simply put with social media you can market more accurately, exerting less effort.

    Why Does Social Media Matters to Your Business’ Success?

    Social media has changed the way we do business. People want information quickly and social media channels such as Twitter, LinkedIn, Facebook and more allows people to instantly access and redefine the way consumers research and buy products. 

    91% of social media users are accessing social channels via mobile devices (Source: LyfeMarketing).   Social media helps brands widen their customer funnel and market to millions of people within their target audience. Brands who leverage social platforms correctly gain instant visibility social influence, therefore elevating their business miles above the competition.

    It’s easy to come up with excuses for neglecting your personal social media presence. Maybe you’re not confident that you have something interesting to say. Maybe you don’t think you have enough time to invest. Maybe you are not as tech-savvy as you’d like to be. Or maybe you just feel completely overwhelmed by the size and scope of the social media universe. 

    – Michael Collins, CMO & Managing Director, CFA Institute.

    Michael Collins said it best within his recent LinkedIn Post. He outlined that it’s important to remember that social platforms are simply a set of tools. Yes, you need to know how to use them properly and effectively, but there are plenty of resources that can help your business be successful. 

    Make Your Business Unique Through Social Media

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    Photo: Shutterstock

    As social media becomes even more integrated into our lives it provides countless opportunities for businesses looking to reach their audience through various digital initiatives.

    Earlier this year I shared Social Media Tips for Small Businesses to Ensure Success In 2021. Within the article I asserted that of the most appealing features of social media marketing is the opportunity to set your brand apart in ways that matter to your customers.

    Businesses who are able to develop unique content (through updates, giveaways, podcasts, polls and more) can strengthen customer engagement techniques which effectively give you another marketing channel.

    For social media to work, it’s important to bring social media back to the foundation of what it aims to do, which is drive engagement. Having a clear and engaging social media /digital marketing strategy can help your businesses succeed in 2021 and beyond. 

    So What is the Key to Social Media Success?

    The Marketing Rule of 7 states that a prospect needs to see or hear an advertiser’s message at least 7 times before they’ll take action to buy that product or service. Therefore by leveraging social media and exposing people to your brand message through memorable, unique and authentic content, the quicker you’ll enjoy top-of-mind awareness in your market.

    Once you’re able to establish your brand in the eyes of customers and other industry professionals you’ll be able to leverage customer influencer and effortlessly monetize from the power of your name alone.

    Social platforms help you connect with your customers, increase awareness about your brand, and boost your leads, sales or whatever it is you’re trying to achieve.  With more than three billion people around the world using social media every month, the users and engagement on major platforms just keep increasing. (Click to Tweet)

    Project your digital professional persona for long-term success.For superheroes, getting into professional mode is as easy as slapping on some spandex, a mask and a cape. For the everyday person, the proper work mindset is less about attire and more about adopting a professional persona including developing engaging content.

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    Photo: Shutterstock

    Decide who you want to be within your digital persona and take actions to develop and share content to become that version of yourself. Action follows intention, and over time, you’ll find that adopting this new aspect of your professional persona feels as natural as putting on your coat before leaving the house.

    If you’re still not convinced, I urge you to block out time to create content, engage on social media platforms and publish on a regular schedule. Think of each content piece as the springboard to initiate a conversation or to deepen relationships with your customers.

    Social media itself is not easy, it’s lot to learn all of the platforms and go with the flow of constant change.   But that’s not to say any of this comes easy. It takes time, effort, patience and sometimes a thick skin.  However, the bottom line is that it’s hard to imagine a future where social media, in whatever form, is less prevalent than it is today.

    Social Media is essential for business, so I’ll end this article the same way I did in 2013. Make sure your brand is ready to send the right message, to the right people, in the right place, at the right time.

    I’m embracing social media. Are you?

    6 Tips for Responding to Negative Reviews on Social Media

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    The Below is a Guest Post from Mark Lindsay who is a writer and marketing executive with over 20 years of experience working in the industry. He contributes to several digital and print publications on topics related to work and life. He lives in New York. The original article below was originally published at Enplug.com

    Have you ever been the target of a negative comment on social media or the recipient of a review that’s less than stellar? If so, you’re not alone. Many small businesses are encountering this problem, especially considering how many customers currently use social platforms to voice their opinions.

    Since you can’t simply delete negative comments on social media, though, you’ve got to focus on what you can do: Respond to them effectively. Read on for six helpful tips.

    6 Social Media Tips for Responding to Negative Reviews

    1. Understand the Comment

    Customers posting negative comments on social media tend to ramble. It might take you a few minutes to scan through a given comment to mine the essential grievance. Take some time to find out exactly what your customers are dissatisfied with — because you can’t come up with a resolution until you do.

    2. Respond Quickly

    If you aren’t personally responsible for monitoring your social media accounts, make sure someone in your organization is charged with the task. Negative comments hanging out there with no response can quickly damage your brand. The ultimate goal should be to respond in one business day or less, as long as you can do so professionally.

    Customers can share negative and positive reviews in an instant – and they expect a response just as quickly.

    3. Never Respond With a Negative Comment

    If a comment or review is especially derogatory, it’s only natural for you to want to defend your brand by instinctively adopting the same tone. However, dropping down to a negative level is not going to produce positive results. In fact, it’s only going to make you look insensitive, regardless of whether or not it’s justified.

    No matter how you decide to address each issue, keep tact and respect on your radar at all times.

    4. Explicitly Ask Customers What They Want

    This is a step that many businesses fail to take when responding to negative comments. There’s nothing wrong with coming out and expressly asking dissatisfied clients what they’re after. In a lot of cases, there’s no refund or monetary investment involved — customers just want to know their comments were received and had a positive effect.

    5. Don’t Delete Them

    The last thing you want to do is delete comments or reviews that shine a negative light on your business. Think about it from a consumer’s perspective. If you check out a retailer’s Facebook page and find 100 comments that are nothing but positive, you might get a little suspicious.

    Instead, leave the bad comments there, but be sure to craft stellar responses to all of them. This way your current customers — and any potential new ones — know you’re serious about providing high-quality customer service.

    For customer service to be the best it needs to continue online even after your customer has left the store.

    6. Go Over the Top

    If you run a solid operation, you probably don’t get an overwhelming number of negative reviews over social media. Because of that, feel free to overcompensate when you do. For example, if you ship an order incorrectly, refund the full amount plus return shipping charges and an additional 10% of the purchase price — and mention that you did so in your thread.

    If your customers just want to be heard, throw them a modest gift card as a gesture of goodwill. This is a great marketing opportunity for your business as it shows you’re willing to do whatever it takes to correct any errors.

    Final Thoughts

    In general, to avoid negative comments on social media, you should review, and if necessary, revamp your customer service policies. Monitor your team in action, conduct meetings devoted solely to customer service, and make sure your entire staff is well-trained.

    Properly responding to negative comments on social media is important, but doing what you can to reduce them is equally essential.

    What other strategies do you know of for effectively responding to negative comments on social media? Leave a comment below.